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Days Warranty Information
Extended Warranties Explained
Ever wonder if an extended warranty is worth buying?
There are definitely mixed opinions on this question. Hopefully I have some answers for you. Most people who will tell you that extended warranties are not worth it have had a bad experience with them and had things that were not covered. Most people have no idea what kind of coverage they purchased when they originally bought the policy. All most people remember 5 years later when they go to use that extended warranty is that the finance person told them that “everything was covered bumper to bumper” – Wrong!! By the time most people get into the finance office all they want to do is sign and go. Their defenses are usually down and many times it becomes an easy sell. The finance person knows also that you will probably never read that contract until you us it and that will probably be at least three years away, so they can stretch the truth if they want to. If only those people knew a little about extended warranties beforehand….
Don’t let the finance person scam you?
Remember take whatever the finance person tells you with a grain of salt! Does anyone have any idea how most finance people get paid, probably not. Let me enlighten you, they get paid on a COMMISSION!! That’s right whatever they can sell you in that office is helping out their pay check. You thought the sales person was an out to get you, look no further because the finance guy is the one out to get you!. Please don’t get me wrong because I know there are some real honest and good finance people out there but they are few and far between. So remember when they are selling you an extended warranty they are trying to make as much extra money on the deal as possible. That means telling you how great that crappy warranty is and charging you an over inflated price for it. Don’t be scammed, read on.
What is the best extended warranty to get
First thing you need to know is that there are several different types of policies out there with different levels of coverage, deductibles etc. There are manufacturers extended warranties (sold through Honda, General motors, Ford etc..) and there are what I call aftermarket warranties (all the others). My first preference would be the manufacturers extended warranties. This is by far your best choice especially if you plan on servicing your vehicle with the dealership – this is not a requirement by the way. You also do not need to worry about them going belly up because they are typically backed by the manufacturer. If you want the added convenience of having repairs done at most any repair facility then think about the aftermarket policies. Typically they offer the flexibility to have repairs done at most national chain repair facilities (why?!?) and they may also let your local small garage do repairs (you better check with your local shop first and also check with the extended warranty company directly, do not take the finance guys word for it, trust me on this!). A draw back (and I have seen this several times) is that some of these companies do go belly up and when they do some times people are left high and dry with no coverage at all (plus the fact that you wasted a lot of money to purchase the policy) – Don’t expect the car dealership to step up either.
Beware! Watch for this clause
Things to consider with the aftermarket extended warranties: First makes sure there are no limitations on where you have to get repairs done. This is important because some contracts specifically state that you have to bring your vehicle back to the selling dealer for repairs if you are within 50 miles of that dealership (mileage limits can vary). This is important because if there is another dealer closer to your house that you want to service your vehicle at but say they are 40 miles from the other dealer, guess where you need to bring your vehicle!! Another one is if you have had a bad experience with the selling dealer’s service department and you don’t want to bring your vehicle back there, well to bad that’s where you have to go. I have seen plenty of people very upset over this one clause. So beware and read that contract before you sign!!
What do you mean “I have to pay up front?”
Second is how does the extended warranty pay for their claims?? This is important because all of the shops I have worked for will NOT wait to be paid. So if the extended warranty company does not pay for the repairs over the phone with a credit card, one of two things will happen: either the shop will not deal with the extended warranty company at all or they may set up the claim but you will pay for the repairs and have to wait the 4 to 6 weeks to get reimbursed from the extended warranty company. Once again don’t trust the finance guy on this one (I am sure 99% of those guys have no idea how the contract they are selling works). Read the contract or call the extended warranty company directly and ask!!
What is the BEST plan to purchase?
Third thing to consider is the level of coverage you want. I suggest taking their best plan. You will spend more money but there will be no questions as to what is covered and what is not. Be aware of what you are being offered once again from the finance person. They may only give you a couple options, typically the options that will make them the most money in commissions. So the first thing to look for is a policy that offers full coverage. Remember full coverage is not bumper to bumper, there is no such plan. When the finance person is trying to sell the policy they like to use this term, so beware! Take a look at the contract there will be a list of items that are NOT covered. A full coverage policy will cover everything else that is not on that list. (Refer to the bottom of this page for a list of items typically not covered by any policy)
If it is not on the list it’s not covered??
All the other extended warranty policies that are typically offered will have a list of covered components that are covered by the policy. Each will be listed under separate headings such as: Power train – All internally lubricated components, pistons, pins & rings; rods & bearings; crankshaft & main bearings; etc. etc. Electrical – Starter motor, window motors; wiper motors etc. etc. So on and so forth – So if the component that is broken on your vehicle is not listed on the policy, it is not covered! No exceptions, period. I have seen things listed on these contracts that do not even exist on today’s vehicles so be aware!! I suggest avoiding these type of warranties all together, you will be very upset the first time you have a concern and find out it’s not listed under your plan (if only you bought the full coverage!!). One thing to note is that when you are purchasing a used car sometimes depending on mileage you may not be able to purchase full coverage. In this case get the best policy possible and read through what’s covered. I always suggest considering an extended warranty contract when purchasing a used car (trust me on this), you never know how that vehicle was maintained before you purchased it and 99% of the time neither does the dealer you purchasing it from (and remember they probably did very little in reconditioning that vehicle, remember every $$ they spend is $$ they lose in profit – trust me on this one to).
What do you mean, Deductible??
Fourth thing to look at is the deductible. Deductibles will typically range from $0 up to $250 per visit – be sure that it is per visit and not per repair!! Per visit means that if you have 6 issues that need to be repaired during that visit you will pay just one deductible when all is said and done. This is the only way to go; paying per item is a rip off, period! I suggest not taking a deductible more than $100. Obviously it will cost more for the contract the lower the deductible. So you need to decide what deductible is worth it for you. Keep in mind the average cost to repair a vehicle can range easily from $250 up to $500 (and trust me it can go much higher all depending on the issue with your vehicle – we will talk about this later).
Do you know what your extended warranty start date is?
Fifth thing to consider is the length of the contract. This will vary between new cars and used car policies. Typically new car coverage will go up to 7 years (there are some policies that go up to 10 years) from the original owners purchase date (if you’re the second owner it still goes by when the original owner purchased the vehicle). Mileage can go up to 100,000 miles. So judge how long you typically keep a car for, as to how long you want your coverage. I would suggest keeping coverage for at least as long as you own the vehicle. Obviously if you only keep a vehicle 5 years and your new car warranty is good for 4 years you may think twice about buying that warranty, unless you drive 80,000 miles in 5 years then it might be worth it. If you know how many miles you drive a year then it’s easy to figure out the mileage. If you don’t know figure the average driver puts 12,000 miles a year on their vehicle. Used car warranties will typical be from 12 months up to 4 years from the date you purchased the vehicle at. Mileage will typically go up to 48,000 miles from the mileage that you purchased the vehicle at. Used car policies will vary greatly depending on how many miles the vehicle had when you purchased it at. The more miles the vehicle has the less your coverage will be (and the more expensive it will cost).
Did you know all the extras have limits?
The last thing to consider is all the extras they throw in. All extended warranties have a bunch of extra services that they provide. Look these over good and make sure you know what you’re getting. Most will offer some type of towing provision. Typically they will cover part of the tow bill. Most common is $50 toward your tow bill (most tow bills will cost between $80 and $120). If it covers more than great, make sure you see it in print – once again don’t trust the finance person!! The next most common extra is rental coverage. Read this over good because this can get tricky. Some policies will only cover rental expense if the repairs take more than a certain amount of hours (typically 8 hours), not many repairs take more than 8 hours to complete. These policies will typically not pay for parts not being available to complete repairs. So if it will take 2 hours to fix but it will be a week before parts are available guess who will not pay for the rental bill!! Once again read the policy and see how their rental coverage works, all extended warranties have different rental coverage’s. The other thing to look at with rental coverage is that they will typically only pay a certain amount and for a limited amount of time. Most common is $30 per day with up to 5 days of coverage (Most rental cars start at $30 and go up from there). Some policies will also pay for trip interruption. This is something that varies greatly from contract to contract so read through the policy you are thinking about to know for sure what extras they have and how they work.
Here is a list of items that are typically never covered by any extended warranty:
Sheet metal, body parts, panels, bumpers
Chassis frame, cross members
Hinges (door, rear hatch, etc.)
Trim, body and moldings
Paint, rust damage
Convertible and vinyl tops
Weather-strips
Carpet and upholstery
Exhaust component and catalytic converter
Tires
Glass
Lenses, sealed Beams, light Bulbs
Batteries
Brake drums and rotors
Shock absorbers,
Rubber bushings
Squeaks, rattles, wind noise and odors; adjustments
Rubber hoses; coolant hoses and vacuum hoses
Any maintenance items are not covered: Spark plugs, brakes, clutch lining, filters (air, oil, hepa etc.), fluid changes (transmission, engine, coolant etc.) that are part of normal service work, timing belt (may be covered if breaks prematurely), etc. Hopefully you get the picture. Read the contract for a complete list of items that pertain to that contract, it will be itemized. Remember this is a legal contract so it will be very specific!
Why are maintenance records important?
Remember to always keep all of your maintenance records! If you have any major type of failure that will cost big bucks, they will ask you for all the records that pertain to the failed component. So if your engine blows up they will want to see all of your oil change records. If you are missing any or you are always late changing oil, they may decline to do repairs. It is their right. I have had people argue about not being covered and they have no records of their oil changes. Why should the extended warranty pay?? They do not know that you maintained your vehicle properly, would you pay? So keep all your records and take care of all your services per your owner’s manual. I suggest following the severe maintenance schedule to be safe, it applies to 80% of all drivers out on the road today!! Follow the maintenance as close as possible. If you don’t and you have issues you have only yourself to blame. For those of you who like to service you own vehicle, I would suggest not. But if you do then call the extended warranty and find out exactly what records they want. If you do not do what they say you will have issues, better safe than sorry…..
What extended warranty has the least mark up?
The big question is how much you should pay for a extended warranty contract. There is no easy answer for this. I can tell you that now a days most contracts will cost somewhere between $1000 to $2500 depending on the type of coverage and several other factors. I have seen at the dealership some contracts that were as high as $3000. Would I pay $3000 for an extended warranty, heck no? Figure that the dealer will mark up the cost of the extended warranty from $500 to $1000. So I suggest trying to working them on the price. If they do not budge on the price you need to judge if it is worth the extra expense (plus the convenience of rolling the cost into your loan). One other thing to consider is if you are looking at the manufacturers extended warranty they typical are cheaper than the aftermarket warranties that they offer. This is because the dealer is only allowed to mark it up a certain percentage, this is the reason most dealerships will not even mention these warranties because they are limited to how much profit they can make (remember the finance person is making a commission off this sale!). If you ask them about it they must offer it to you (if they don’t just walk out the door and get on the phone with the manufacturer, they might like to hear about it – doubtful that you will make it out the door though).
Have some ammunition for the finance Person
The last thing I suggest is to check into online extended warranty companies. There are several reputable companies out there (some are the same as the dealerships use). You can save some money (you will just have to pay a little extra a month doing a payment plan). The other thing is that you can check out prices before you go buy a vehicle. Print whatever info you can about their coverage and bring it with you. Now you have some ammunition for the finances person when you start talking prices.
Extended warranty = Peace of mind
Ultimately an extended warranties is basically an insurance policy that is meant protect you against unexpected repairs. Do you need one?? You never know for sure, but it is nice to have peace of mind for all of us that have a hard time parting with $500 to get our vehicle repaired because of an unexpected break down. If you buy a new car and plan on keeping it for several years it’s a smart investment (my experience is that there is a good possibility that when the factory warranty goes out you’re going to pay for some type of repair that’s going to cost you a pretty penny. What do I know though; I have only been in the business for 20 years…).
You never know how a used car was treated before you purchased
If you are buying a used car I highly suggest purchasing an extended warranty. I have seen a lot of junky used cars in my time. Remember no one knows for sure how those vehicles where maintained or driven (just a little note about used cars, a large percentage of used cars are purchased by the dealer through auctions – Many of these vehicles where fleet vehicles which tend to get bare minimum maintenance by whoever the fleet company was – typically a rental agency). Be aware that if you do purchase an extended warranty with a used car, they typical have a clause that coverage will not start until after the first month or 1000 miles, whichever comes first!! So I suggest asking what happens if you have an issue before the contract becomes effective and get it in writing!!
Extended warranties are binding legal contracts
Remember always read through the contract so you know what you are about to sign. Check through the five items we talked about earlier, these are items you need to understand. If possible check into some extended warranties online before you go to the dealership so you know what to expect so you can make good decisions and be prepared for what ever they may throw your way. They are prepared, shouldn’t you be? It’s not like you can go back after you buy the vehicle and back out of the deal…..We have a saying in the business that once you sign those papers you are an owner!
If you have any questions about extended warranties or have anything to add please feel free to e-mail me. I have dealt with just about any situation you can think of!
The Automotive Wise Guy
Visit my blog for for insider information Automotive Service 101
About the Author
I have work in the automotive business as a service consultant for 20 years. I have enjoyed my job over the course of those years. Unfortunatly over the years I have seen many business practices that have left a bad taste in my mouth. I have come to the conclusion that people need to know what really goes on in this business that affects the majority of us at one point or another. I believe that this industry needs an overhaul and the only way to accomplish this is through educating people about what truly goes on and how it affects them.
Days Warranty Question
My CO4 game got scratched and its been a cuple days since christmas is their a warranty or do i have to clean?
My call of duty 4 game got scratched a cuple days after christmas is there a warranty i can use or do I have to go somewhere to clean it?
depends on whoever got you it bought the warranty for like 3 bucks..if not im sure that if you bring the game and reciept to the location of the purchase you could replace it
Should I buy the extended warranty for Wii?
It is $40 at best buy where I bought it today (woohoo!!). I have 30 days to think about it. I was thinking maybe.
I have had my playstation 2 for abt 6yrs with no probs. So I think we are pretty easy on systems. So maybe not.
Here is this thought. I am “planning” on saving it till christmas, before I open it or anything. I am just thinking it might be defective or something and if I wait that long it will be too late. Should I open it and check it out or just get the extended warrenty?
yes if ur Wii breaks ur screwed, trust me its a whole lot easier then paying another 250 dollars
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